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No automatic renewals: We do not engage in automatic renewals; all supplier contracts require formal review and authorization to extend contracts for future terms. If you encounter any such clauses, please request their removal. To expedite the process, ensure with the supplier that we explicitly do not accept automatic renewals.
Maximum contract length: Our standard contract term is one year. If you require a longer term, it must receive prior executive approval, as this is considered an exception process.
Security and privacy diligence: We always prioritize security and privacy. Therefore, we need to perform a thorough assessment. Kindly request suppliers to fill out the supplier questionnaire to provide the necessary information and a copy of their SOC 2 report, if applicable. See Vendor Risk Assessment for more information on how to fulfill this item.
Financial requirements: Please refer to the Accounts Payable Policy for detailed information on the financial requirements for making purchases on behalf of Rocket.Chat. The policy is available here: https://handbookrocketchat.rocket.chat/departments-operations/finance/accounts-payable-policyatlassian.net/wiki/spaces/Handbook/pages/74088998/Accounts+Payable+Policy
Purchase planning and timeline: It's important to be proactive in the procurement process, as the completion timeline can vary. While we strive to expedite the process, it typically takes at least between 1 to 3 weeks or more to complete, depending on the complexity of the purchase. We appreciate your understanding and cooperation in planning accordingly to ensure a smooth and timely procurement experience. If you have any urgent deadlines or specific time constraints, please start the process at the earliest opportunity so that we can streamline this process.
DO NOT SIGN ANY CONTRACTS. Only authorized individuals can execute contracts on behalf of Rocket.Chat. Please view the Signatory Matrix for who may sign.
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