Welcome aboard!

We’re thrilled to welcome you to Rocket.Chat as we shape the future of communication together! Your journey begins today, and our streamlined onboarding process is here to support you every step of the way.

Our onboarding is designed to help you get settled into your new role and immerse yourself in our culture. It consists of four key stages:

#01 | Admission Process

This begins once you accept our offer and concludes once you submit the required documents.

#02 | Pre-Onboarding

Starting from when we send you introductory content and emails, this stage prepares you for your first day. It concludes with a welcome meeting with the People Team.

#03 | Onboarding Certification

During your first three days, you’ll focus on completing some tasks and certifications. These materials will help you understand our tools, processes, and culture.

#04 | Department Onboarding

On your third day, you’ll have a kick-off meeting to dive deeper into your department’s processes and projects. This stage helps you acclimate to your specific role and team.

Your first week

Day 1 | Getting Started

Welcome Meeting: Meet with the People Team to go over processes and key topics outlined in the handbook.

Platform Access: You’ll receive access to your onboarding certifications on KnowBe4 and Workleap—our training platforms. You’ll start working through these certifications to get familiar with Rocket.Chat’s culture and security standards.

Team Meeting: You’ll attend a welcome meeting with your team to get to know your colleagues and start building connections.

You’ll receive invites for every meeting through your Rocket.Chat email and Google Calendar!

Day 2 | Deep Dive Into Certification

Onboarding Certification: Continue progressing through your onboarding certification. This will cover essential knowledge and tools for your success at Rocket.Chat.

Day 3 | Department Onboarding

Kick-off Meeting: Meet with your department for an overview of the team’s processes and projects. This marks the transition from general onboarding to your department-specific orientation.

Meet your Buddy: You’ll be introduced to your Buddy, someone from your department who will guide you through your first weeks.

Your Buddy will guide you through processes, share best practices, and answer any questions you may have. They’ll also share their experiences and insights as a Rocketeer.

While we recommend staying in touch with your Buddy weekly, feel free to reach out to them whenever you need support!

Communication Channels

Rocket.Chat is our primary communication platform, packed with incredible features designed to make collaboration more efficient and effective.

When you’re added to open.rocket.chat, you’ll also be added to some key channels and teams:

Company-wide updates and announcements.

New hires, birthdays, out-of-office lists, referrals opportunities.

Create and join clubs based on your interests besides work (music, pets, etc.). You can start trends, send messages, and share recommendations.

How many channels are there?

In addition to these three company-wide channels, each department or squad has its own channels, and you'll be added to them as your onboarding progresses.

How should I communicate?

At Rocket.Chat, we prioritize asynchronous communication to support our global, remote team. This means that responses may not always be immediate, but that’s perfectly okay! You can work at your own pace and rely on clear, thoughtful communication across time zones.

For detailed guidelines on how to communicate effectively in an asynchronous environment, please refer to our handbook.

F.A.Qs

(Frequently Asked Questions)

🕗 Working Hours

Do we control work hours?

No, we trust you to manage your time and responsibilities. You have the flexibility to create your own schedule, though we recommend you set working hours on Google Calendar and inform your team and manager.

How do I handle working with people in different time zones?

Rocket.Chat is designed for asynchronous communication, so you can communicate across time zones without any issues. Just be mindful that responses may not be immediate, and it’s always good to have a Plan B in place.

👕 Dress Code

Is there a dress code?

No, we have a flexible dress code. However, you’ll receive a Rocket.Chat t-shirt as part of your welcome kit to help you feel part of the team, no matter where you are in the world. It may take some time to reach you due to logistics.

💻 Equipment

How do I get my company laptop?

You’ll find detailed instructions in our handbook. If you need further assistance, refer to our handbook.

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We’re thrilled to have you on board!

We’re excited to work together and build something incredible.

If you ever need help, don’t hesitate to reach out to the People Team or anyone at Rocket.Chat—we’re here to support you every step of the way. For any additional information, our handbook is always available as a resource.

New Rocketeer Guide