We DREAM

Dream big, embrace change, and create a lasting impact through belief, action, and innovation. We chase our dreams boldly, shape a legacy through ambition, faith, and innovative actions.

Do

Don’t

• Step out of comfort zones. Be creative and open-minded to tackle challenges.

• Take smart risks and have courage to do hard things. And find joy in our work.

• Act with intention and purpose. Get better each day to shape a promising future.

• Leave a mark on the world. In big or small ways, be ambitious in your pursuit of making an impact.

• “Dream in disguise” and neglect our core responsibilities. We balance dreams with reality.

• Get stuck in “analysis-paralysis” or seeking the perfect. Have a bias for action and progress.

• Think small, limited to personal aspirations. Look out for the greater good and offer to help.

• Settle for basic expectations. We’re driven by growth and constant improvement.

We OWN

We take ownership! Problem-solving, improving, and collaborating are our daily commitments. We embody a business mindset, delivering aligned solutions and proactive improvements, all while proudly wearing our signature shirts.

Do

Don’t

• Use resources responsibly, being intentional about how we deliver results.

• Take action—even before it’s requested. We seek out improvements and learn from errors (because we also take risks).

• Honor commitments through reliable actions. Actions that reflect our DOTS.

• Focus on solutions without getting stuck on the problem. We work collaboratively to deliver the fix.

• Ignore the hard work of building repeatability. Results matter, but we can’t overlook details or how we scale up in the future.

• Expect perfection; mistakes happen. We accept responsibility, no “blame game.”

• Struggle to address issues in line with our mission and lack accountability.

• Take on the world alone. Not everything's for us; we manage our workload. Ownership also means learning to say no, delegate or escalate.

We TRUST

Remote-born, trust-based. We value teamwork through transparency, empathy, and fun. Trust cultivates a judgment-free help-seeking environment, reciprocating among all Rocketeers.

Do

Don’t

• Assume good intent – in our actions or reactions. Trust is a collective action, it “takes two” to build.

• Be transparent and reliable. Open and empathetic communication is key. And only works with feedback.

• Understand we operate Remote-first. So we respect asynchronous conversations due to time zones.

• Embrace imperfection and uncertainty. Recognize our flaws and admit mistakes. Initiate change.

• Gossip or speak ill. We uplift and try to do the best for Rocket.Chat and our customers.

• Have preconceived judgments; give time and space for actions to unfold.

• Micromanage. We trust in competence and communicate expectations.

• Delay in reaching out for help. Be objective and honest in communication. Treat everyone with respect.

We SHARE

Together beats alone! Sharing means open code, knowledge, celebrating, and transparent camaraderie. Support fosters team growth; transparency drives collaboration and improvement.

Do

Don’t

• Assume good intent – in our actions or reactions. Trust is a collective action, it “takes two” to build.

• Be transparent and reliable. Open and empathetic communication is key. And only works with feedback.

• Understand we operate Remote-first. So we respect asynchronous conversations due to time zones.

• Embrace imperfection and uncertainty. Recognize our flaws and admit mistakes. Initiate change.

• Gossip or speak ill. We uplift and try to do the best for Rocket.Chat and our customers.

• Have preconceived judgments; give time and space for actions to unfold.

• Micromanage. We trust in competence and communicate expectations.

• Delay in reaching out for help. Be objective and honest in communication. Treat everyone with respect.