🛰️ How We Communicate and Collaborate

At Rocket.Chat, communication is at the heart of everything we do. As a fully remote, global team, we rely on a mix of synchronous and asynchronous collaboration to stay connected, aligned, and productive—no matter the time zone.

This section of the handbook will walk you through the tools we use, our best practices for async and sync communication, and how we ensure that feedback is heard and acted upon.

What you'll find here:
💬 Team Tools – The platforms we use daily to collaborate, from Rocket.Chat to Google Suite and beyond.
⏳ Sync vs. Async Communication – When to use which approach and how to make async work smoothly.
📅 Meeting Best Practices – How to run efficient meetings, from 1:1s to company-wide All Hands.
📝 Feedback & eNPS – How we gather input to continuously improve our work environment.

By embracing clear, intentional communication, we create a workplace where everyone can contribute, stay informed, and do their best work—wherever they are 🚀