Zoho

Zoho is an integrated suite of applications we use for a variety of business processes at Rocket.Chat. From customer relationship management (CRM) to document signing, Zoho streamlines our workflows, enhances productivity, and ensures consistency across teams.

Core Zoho Tools at Rocket.Chat

Zoho People is the central hub for managing employee data, vacation and PTO requests, holidays, Koko Points and prize requests, learning sponsorship applications, remote benefit requests, and more.

Zoho Vault is our secure password management tool. It is the recommended platform for storing and sharing passwords safely across teams, ensuring sensitive information is protected and easily accessible only to those who need it.

Zoho Sign is our digital signature tool, enabling us to securely sign and manage documents electronically. It simplifies the process of executing contracts, agreements, and other official documents in a legally binding manner.

Zoho Desk is our platform for managing and storing all support tickets. It enables our customer support team to efficiently track and resolve customer inquiries, ensuring we maintain high-quality service and support.

Zoho CRM is where we manage sales-related information. This tool helps the sales team track leads, opportunities, and customer interactions, driving business growth and improving customer relationships.

Zoho Expense is used to manage travel reimbursements and other expense-related requests. It streamlines the process of submitting, approving, and tracking business-related expenses, ensuring a smooth workflow and efficient reimbursement processing.