Company Onboarding

The onboarding starts as soon as you accept our offer letter. Recurrently, from the day you sign the offer up to your first day as a Rocketeer, you'll receive pre-boarding emails containing instructions, documents, and additional information you need for joining Rocket.Chat. A few days before your start date, you'll also receive guidance for setting up your Rocket.Chat accounts.

The Onboarding Certification

The certification will give you a good foundation of knowledge about the company, our departments, the platforms we use, and more! So you must dedicate your first two days to completing the certification.

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After completing the Certification, you will be able to:

1. Understand Rocket.Chat, from both the product and business points of view;

2. Get resources to identify teams and departmental representatives that are there to help you;

3. Find out more about the aspects of your daily life as a Rocketeer;

4. Review the tools and systems you will use daily.

Here´s a guide made for our new Rocketeers so they know what to expect! We recommend reading the full guide to have a better understanding of the onboarding process.

The Cross-Departmental Onboarding

Our goal is to help new rocketeers develop a proactive mindset by enabling them to understand the bigger picture and enhance their cross-departmental responsibilities. By assigning the new rocketeer the task of scheduling intro meetings with key stakeholders from other departments, we are promoting engagement, networking, and a deeper understanding of the company's overall operations.

Let's explore the different roles and responsibilities:

1. The manager is required to provide the names of two or three key stakeholders from other departments;

2. The People Team is responsible for ensuring that the new rocketeer is informed of the nominated stakeholders and that the stakeholders are notified of their nomination for the meeting;

3. The New Rocketeer is responsible for scheduling a 20-minute introductory meeting with each of the stakeholders during their first week;

4. The stakeholder is responsible for attending the intro meeting and helping the new rocketeer by briefly discussing some departmental cross-functions they will be performing together.